Careers

JOB SPECIFICATION

AbbeyAutoline is part of Prestige Holdings, which also includes Bond Lovis Insurance Brokers, Prestige Underwriting Services, Prestige Underwriting Services (Ireland), Customer Claims Assist, Covernet, Octane London Market, Reliable Vehicle Solutions and Stroll Insurance.

Job Title: Apprentice Sales Advisor

Reporting To: Branch Manager

What you’ll be doing
Working as part of the Personal Lines Branch Sales team, you will be provided with a comprehensive Apprentice Training Programme, in conjunction with Belfast Met, to support you to achieve your Level 2 / 3 Apprenticeship in Financial Services and with practical on the job training to enable you to sell personal lines insurance products, such as car, home, caravan, van, travel, etc. to our customers throughout Northern Ireland.

During, and on completion of your Apprenticeship Training programme you will be able to provide knowledgeable, tailored advice on our full range of products, including selling these within company set sales targets and managed through various performance metrics. You will also assist customers with their queries to include making changes to their policies and looking after their renewals the following year.

Your responsibilities

• Providing expert and timely advice to new and existing customers regarding their personal insurance needs.
• Providing quotations and setting up new policies, as well as dealing with policy adjustment and policy renewals.
• Identifying all sales opportunities to identify any additional insurance products customers may benefit from.
• Dealing with customer queries and complaints in accordance with company procedures, calmly and with empathy.
• Achieving personal monthly targets whilst maintaining the correct standards of work and quality and as required by the Financial Conduct Authority (our regulator).
• Be a role model for the Company, by always presenting a professional image.

General Duties
Complying with all relevant company policies and procedures, including health and safety procedures.
Carrying out any other roles /functions as necessary by the Branch Manager to support the effective operation of the branch.

Your role at a glance
It is a very customer focused sales role with the provision of exceptional customer service at the heart of everything you do and you will be working towards individual, and company set monthly targets.
There are no budgetary or staffing responsibilities.

Remuneration and Conditions of Employment

• Initially, this is an 18 month Apprentice role. Once you have successfully completed your Apprentice Training Programme (and have attained your NVQ Level 2 qualification in Financial Services) you will be offered a permanent contract as Sales Adviser. We will also further support you to complete your NVQ Level 3 qualification in Financial Services.
• Generous starting salary, increasing after 12 months and again upon completion of NVQ.
• Hours of work; 36 ½ hours per week (flexible work patterns will be considered with a range of shifts from 8am-8pm upon successful completion of traineeship).
• Starting off with 31 days annual leave which includes public and bank holidays with additional annual leave accruing based on length of service.
• Company Pension Scheme, which staff are automatically enrolled into after 3-months at 5%, with the company matching up to 5% of their contribution.
• Private Medical Insurance (currently with BUPA) is available for employees following successful completion of the probationary period, you can also add family members to your policy at discounted rates.
• Employee Assistance Programme (EAP) – 24/7 Mental Health and Counselling Care for team members and family
• Eyecare Scheme – providing an allowance for eye tests and a generous contribution towards eye wear.
• Life Assurance – 2 times annual salary
• Generous insurance discounts for staff and family members.

*Initial training may take place at various locations across the province.


PERSON SPECIFICATION

Qualifications

• Essential: Must have English, Maths and ICT GCSE at grade C or above (if missing the required qualifications must have 5 x GCSE at C+ or equivalent and will complete required subject(s),with company support)
• Desirable: 5 GCSE’s grade C or above

Experience

• Essential: Computer literate
• Desirable: Previous sales and/or customer service experience.

Competencies

Essential:

• Good team player
• Negotiation and influencing skills.
• Planning, organisational and time management skills.
• Problem solver.
• Effective communicator and listener.
• Ability to work within a target driven environment.

The company have the right to increase the essential criteria where many candidates meet both the essential and desirable criteria.

To apply: https://prestige.getgotjobs.co.uk/registerJob/965cdb36-5ccd-fb36-b3c2-4c6d271a359a

Job Title: Commercial Account Handler (SME)

Reporting To: Commercial Team Leader

What you’ll be doing

We intend to become Northern Ireland’s insurance provider of choice. You’ll help us get
there by providing professional, knowledgeable advice to clients in respect of quotations,
adjustments, renewals and claims for all of their small and medium sized businesses.

Your responsibilities

• Place all types of SME commercial risks within the market.
• Identify opportunities for existing policyholders to benefit from additional covers.
• Establish and maintain relationships with clients and insurers.
• Support the Commercial team in managing Commercial client accounts.
• Making sure clients’ Commercial Insurance needs are met.
• Preparing presentations for new and existing clients.
• Providing prompt, expert advice to clients.
• Identifying new Commercial prospects.
• Maximising sales opportunities and achieving monthly/annual targets.
• Renewing policies, processing mid-term adjustments and assisting clients with
  claims.
• Ensuring client cases are completed promptly, accurately, and fully.
• Adhering to FCA regulations and requirements.
• Carrying out any other functions deemed necessary for the effective operation of the
  department. 

General Duties

• This is a critical sales and support role that is heavily focused on clients.
• Complying with all Company policies and procedures, including health and safety
  procedures.
• Carrying out any other tasks reasonably requested by your manager.
• The Commercial division is seen as the growth area of the company, so this role
  demands a high level of initiative and dynamism from you.

Remuneration and Conditions of Employment

• Salary dependent on experience and technical knowledge.
• Monthly paid bonus.
• Hours of work; 35 hours per week, Monday to Friday, 9am to 5pm.
• Starting on 20 days annual leave plus 11 statutory days, with additional annual leave
  accruing based on length of service.
•  Company Pension Scheme, which employees are automatically enrolled into after 3
  months at 5%, with the Company matching up to 5% of their contribution.
• Life Assurance – 2 times annual salary.
• Private Medical Insurance (currently with BUPA) is available for employees following
  successful completion of the probationary period, you can also add family members
  to your policy at discounted rates.
• Employee Assistance Programme (EAP).
• Eyecare Scheme – providing an allowance for eye tests and a generous contribution
  towards eye wear.
• Employee uniform.
• Generous insurance discounts for employees and family members.
• Continuous Learning and Development.
• Excellent in-house training with opportunities to gain professional insurance
  qualifications through our Academy Programme.
• The post holder will be required to undertake such internal and/or external training as
  deemed necessary by AbbeyAutoline.

To apply: https://prestige.getgotjobs.co.uk/registerJob/6f421c28-f74f-227d-a97b-c74b6a7f392e

JOB SPECIFICATION

Job Title: Sales Advisor (Personal Lines Inurance)

Reporting To: Personal Lines Branch Manager

What you’ll be doing

You will undergo a custom training programme to enable you to deliver our complete personal lines service to our customers by giving knowledgeable, tailored advice on our range of products, selling and cross selling these within company set sales targets and managed through various performance metrics. You will assist customers with their queries to include mid-term adjustments and look after their renewals.

Purpose

• Via inbound and outbound call, selling and cross selling a range of personal lines insurance products within company set sales targets (individual and overall branch/company target)
• To provide the highest standards of customer care, service, and client retention.
• To give advice to customers, explain why a particular product or provider would best meet the demands and needs of the customer, and give recommendations tailored to the customer’s requirements.
• To always ensure best practice in line current legal and regulatory requirements

Aims and Objectives

• Adhering to regulations and requirements of the Financial Conduct Authority (our regulator).
• Providing expert and prompt advice to new and existing customers regarding their insurance needs, e.g., handling adjustments, renewals and any other queries which may arise.
• Providing quotations and arranging new business via computerised rating guides.
• Maximising all sales opportunities to include cross selling and dealing with prospects efficiently and effectively.
• Identifying and following up on potential customers quickly and professionally.
• Effectively and efficiently handle policy adjustments, renewals and any other queries which may arise.
• Handling customer complaints in accordance with company procedures, calmly and with empathy.
• Achieving personal monthly targets whilst maintaining acceptable standards of work and quality.
• Dealing with all business clients in a professional manner.
• Maintain effective communication with all contacts, including insurance companies.
• Being a corporate ambassador by always presenting a professional image.

General Duties

• Complying with all company policies and procedures, including health and safety procedures.
• Carrying out any other functions deemed necessary by the Branch Manager for the effective operation of the branch.

Remuneration and Conditions of Employment

• Salary dependant on experience and technical knowledge.
• Sales incentives
• Hours of work – 36 ½ hours per week with a range of shifts from 8am-8pm
• Starting with 20 days annual leave, 11 statutory days with additional annual leave accruing based on length of service.
• Company Pension Scheme, which staff are automatically enrolled into after 3-months at 5%, with the company matching up to 5% of their contribution
• Life Assurance – 2 times annual salary
• Private Medical Insurance (currently with BUPA) is available for employees after your first year of employment, you can also add family members to your policy at discounted rates.
• Employee Assistance Programme (EAP) – 24/7 Mental Health and Counselling Care for employees and family
• Eye care Scheme - providing allowance for eye tests and a generous contribution towards eyewear
• Staff Uniform
• Generous insurance discounts for staff and family members
• Continuous Leaning and Development.
• Excellent in-house training with opportunities to gain professional insurance qualifications through our Academy Programme. These are paid for by the company and a generous bonus is payable to staff upon completion of exams.
• The post holder will be required to undertake such internal and/or external training* as deemed necessary by Abbey.

*Initial training may take place at various locations across the province

PERSON SPECIFICATION

Qualifications

Essential

• GCSE Maths and English at grade C or above (or equivalent). This may be waived in lieu of extensive related experience.

Desirable 

• 2 ‘A’ level passes, or equivalent.
• Has/Is working towards professional insurance qualifications

Experience

Essential

• 1 year’s sales experience, preferably within an insurance environment
• Computer literate

Desirable

• Worked in a sales/targeted environment.
• Working knowledge of Open GI.

Personal Attributes

• Ability to communicate effectively at all levels using a variety of media.
• An effective, willing, and enthusiastic team player.
• Self-motivated with the ability to act on own initiative to achieve set targets
• Possesses the energy, enthusiasm, and ability to work within a demanding environment that requires a hands-on approach.

The company have the right to increase the essential criteria where many candidates meet both the essential and desirable criteria.

In accordance with our Resourcing Policy, applicants who have previously worked for any business within the Group will be subject to an internal reference check before their application is processed.

To apply: https://prestige.getgotjobs.co.uk/registerJob/94fd72c7-2650-87dc-7250-b535ef4ce43b

JOB SPECIFICATION

Job Title: Commercial Account Handler (Agri Team)

Reporting To: Commercial Manager

Location: Enniskillen or Ballymena

Purpose

We intend to become Northern Ireland’s insurance provider of choice. You’ll help us get there by providing professional, knowledgeable advice to clients in respect of quotations, adjustments, renewals and claims for all classes of commercial insurance while providing the highest standards of customer care, service and client retention.

Roles and Responsibilities

• Liaise and negotiate with insurers to provide customer quotations accurately and in a timely manner.
• Act as first point of contact for our customers providing an excellent customer experience.
• Achieving monthly set targets by renewing, up-selling and cross-selling our products and services.
• Where necessary, visit clients and explore their requirements, identifying any potential for other business and notifying the relevant departments of these opportunities.
• Identify and pursue marketing opportunities to generate business leads.
• Liaise with the rest of the team, providing assistance where necessary.
• Establish and maintain relationships with existing and new clients, insurers or providers and brokers.
• Ensure quotations are logged in and out, with administration well organised and accounts settled accordingly.
• Inform line manager of any backlogs or delays and any disputes or issues that may arise.
• Handling of customer complaints in accordance with company procedures.
• Raise debts and credits in an accurate and timely manner.
• Maintaining FCA compliance at all times.

General Duties

• Complying with all Company policies and procedures, including health and safety procedures.
• Carrying out any other tasks reasonably requested by your manager.
• The Commercial division is seen as the growth area of the company, so this role demands a high level of initiative and dynamism from you.
• Maintain CPD on an ongoing basis is applicable for your role.

Role Dimensions

The successful candidate will work as part of a dynamic team of some 13 employees to grow the Commercial Agri business in Northern Ireland.

Key Decision Making Authority (of this role)

The successful candidate will be required to defer decision making to the Commercial Agri Team Leader or Head of Agri where more complex queries arise.

Key Stakeholders
Internal
Colleagues within the Agri team and across AbbeyAutoline
Team Leader – Agri
Head of Agri

External
Customers
Insurers

Direct Reports: None

Remuneration and Conditions of Employment

• Salary dependent on experience and technical knowledge.
• Monthly paid bonus.
• Hours of work; 35 hours per week, Monday to Friday, 9am to 5pm.
• Starting on 20 days annual leave plus 11 statutory days, with additional annual leave accruing based on length of service.
• Company Pension Scheme, which employees are automatically enrolled into after 3 months at 5%, with the Company matching up to 5% of their contribution.
• Life Assurance – 2 times annual salary.
• Private Medical Insurance (currently with BUPA) is available for employees following successful completion of the probationary period, you can also add family members to your policy at discounted rates.
• Employee Assistance Programme (EAP).
• Eyecare Scheme – providing an allowance for eye tests and a generous contribution towards eye wear.
• Employee uniform.
• Generous insurance discounts for employees and family members.
• Continuous Learning and Development.
• Excellent in-house training with opportunities to gain professional insurance qualifications through our Academy Programme.
• The post holder will be required to undertake such internal and/or external training as deemed necessary by AbbeyAutoline.

PERSON SPECIFICATION

Qualifications

Essential

• 5 GCSEs grades C or above (including Maths & English) or equivalent/ or commensurate experience.

Desirable 

• CII qualification or relevant insurance qualification.
• Sales qualification.

Experience

Essential

• Experience working within the general insurance sales industry.
• Computer literate, with a knowledge of computerised insurance systems.

Desirable

• Knowledge of NI farming practice and issues.
• Working knowledge of Open GI.

Competencies

• Good team player.
• Negotiation and influencing skills.
• Planning, organisational and time management skills.
• Problem solver.
• Effective communicator and listener.
• Ability to work under pressure and meet deadlines.
• High level of accuracy.

The company have the right to increase the essential criteria where many candidates meet both the essential and desirable criteria.

In accordance with our Resourcing Policy, applicants who have previously worked for any business within the Group will be subject to an internal reference check before their application is processed.

To apply: https://prestige.getgotjobs.co.uk/registerJob/258d66b4-6e03-16f1-7435-83fefd795510